Management and Technical Services

 

 

Management and Technical Services

We offer two areas of support for our clients as they work to enhance their product/project management, delivery, testing and intellectual property processes and practices. They are:

  • Management processes to streamline and coordinate processes to provide control over the sequence of product and service development from concept to delivery
    • Management process analysis and modification
    • Training staff
    • Mentoring staff
    • Providing solutions to corporate leadership
  • Technical services to aid the client in:
    • Testing
    • Analysis of requirements
    • Root cause troubleshooting
    • Intellectual property analysis and investigation
 

 

Company Experience

We have been in business since 2002, serving numerous clients in the area of management, technical support and legal expert support.

Management Background

We have provided requirements, testing and release management support in the areas of healthcare, aerospace, aviation, retail and billing. Some of our clients were:

  • State Farm Insurance Corporate
    • Test processes development and training
    • Training course development
  • Boeing Corp / Jeppesen
    • Requirements management practices development
    • Team training and mentoring
    • Requirements definition, analysis and approval
    • Requirements tool selection and use
    • User acceptance testing planning, testing, acceptance and acceptance exit plan
  • CALPERS – State of California
    • Test plan development practices
    • Test plan creation
    • User acceptance negotiations and development of acceptance plan
  • Cendant / Travelport
    • SEI-CMMI assessment
    • Advisor to executive management on improvement of practices in the software product development disciplines
    • Created global workshops for multiple teams to do analysis of release issues

We have also provided product and service development process support and implementation to other clients such as Rockford/Fosgate, PSC, Kyrus, Extendicare, Beverly Enterprises, Winning Ways Management, Compassion International, PROptions and PricewaterhouseCoopers.

Investigative and Expert Witness Background

We have provided expert witness support for a number of potential and actual cases. They are:

  • Cases involving receipt and analysis of documents and communications and creation of final reports during discovery phase resulting in settlements without going to court
    • 32 technology reports on use of technology suspected of using patented concepts
    • Review of reports on material and information discovered during analysis
    • Cases involving receipt and analysis of documents and communications and creation of final reports during discovery and deposition phases resulting in court decisions
      • Joined 2 cases involving conflicted product development processes by
        • investigation, analysis, reports and depositions on communications, documents and associated decisions found during discovery phase
        • Establishment of credibility of expertise in business and product development processes to establish expert status
        • Joined 1 case involving damage to main telephone exchange by lightning by
          • investigation, analysis, reports and depositions on communications, documents and associated decisions found during discovery phase
          • Establishment of credibility of expertise in effects of high voltage damage to electronics to establish expert status